NEXTEL Wireless Wireless Data Services FAQ

1. What are Wireless Data Services?
   Wireless Data Services is a set of integrated wireless and web-based tools that let you:
   • Transact business from your Nextel Internet-ready phone
   • Send and receive email
   • Exchange and manage phone lists between your phone and your PC
   • Access specific information from the Internet
   • Exchange text messages

2. Where are Wireless Data Services available?
   Wireless Data Services are available throughout the Nextel National Network in the continental United States.

3. How am I charged for Wireless Data Services?
   You'll have unlimited access to the web using your phone's microbrowser when you select a Nextel Rate Plan. You'll pay a flat monthly fee for web access that doesn't utilize your monthly rate plan minutes. However, some services will use your rate plan minutes. If you go over and above your plan, you will be charged at your per-minute overage rate.

4. How can I sign up for Wireless Data Services?
   Please contact a representative at 1-800-325-3315

5. How do I start the microbrowser to access Wireless Data Services on my Internet-ready, SIM-based phone?
   
   1. From the idle screen, press the Menu key to access the main menu.
   2. Use your four-way Navigation key to scroll down to Net and press the option key under SELECT. The first time you access Net, you will be asked to enable security by pressing the option key under Yes. Your Wireless Data Services home page will then be displayed.

   You can return to the idle screen at any time by pressing the home key twice. There is no need to disconnect from Wireless Data Services.

6. How do I start the microbrowser to access Wireless Data Services on my plus phone?
   
   1. Press the Mode button until "Net Ready" appears on the screen
   2. Press the option key under OK. The first time you use Net mode you will be asked to enable security by pressing the option key under "Yes." Your NOL home page will then be displayed.

   You can return to another mode, i.e. Phone, Private or Group mode by pressing the Mode key at anytime. (There is no need to disconnect from Wireless Data Services.)

7. How do I view Internet information?
   Information from selected web sites that fit your business and personal needs can be found under the Web Sites link on your Wireless Data Services home page. Scroll to your desired selection and press the option key under "OK." Carefully follow the on-screen prompts. To explore other sites, from your Wireless Data ServicesL home page, go to "Enter Site" Enter the Internet address of the site you would like to see. To view ".com" sites, you do not need to enter "http or www". However, to access other types or sites, like ".org" or ".net," you are required to enter the entire address, i.e. www.nasa.org.

   NOTE: Enter Site is only available with the Standard Data Service Plan and Enhanced Data Service Plan.

8. What is a bookmark?
   A bookmark is a shortcut to a web page that you plan to visit often. By creating bookmarks, you have an easy way to return to sites that you like without having to remember the web address.

9. Is there a limit to the number of sites I can bookmark?
   Your phone can store up to 100 bookmarks.

10. How do I add a bookmark?
    To add a bookmark:
    1. Go to the site you want to bookmark
    2. Press and hold the Menu key on your keypad until the "Browser Menu" appears
    3. Scroll to "Mark Site" and select"OK"
    4. The default bookmark name will be displayed. Select "Save"

11. If I add Wireless Data Services, how long will it take to be added to my account?
    Wireless Data Services will be added to your account within 48 hours (or two business days). However, adding Text Messaging may take up to four business days to activate.

12. How can I find out what software version is on my phone?
    You must press the "#," "*," "Menu," ">," ">" keys in rapid succession.

13. Why doesn't the order Confirmation Page reflect the promotional pricing for the Wireless Data Services?
    The correct promotional pricing will be shown on your monthly bill.

14. Can I use Nextel Text Messaging service on my phone when I travel abroad?
    You may receive, but not send, text messages on your phone when you travel internationally. However, to do so, you must change your messaging preference prior to leaving the U.S.

15. How does Text Messaging work?
    Nextel's Text Messaging allows you to send, receive and reply to text messages using your Nextel Internet-ready phone. Messages can be sent three different ways: from your Nextel Internet-ready phone, from nextel.com or from an email application.

16. What is the messaging address for my Nextel phone?
    Messages can be sent to a Nextel plus phone from any email application. Address the email message to any 10-digit Nextel phone number@messaging.nextel.com For example: 7035551212@messaging.nextel.com.

17. How do I maneuver through the home page?
    Use your scroll keys to maneuver through the home page.
    • For Internet-ready, SIM-based Phones, simply press up or down on the 4-Way Navigation Key.
    • For Plus-series Phones: Use the Scroll Keys or Volume Control/List Buttons (on the side of the phone).
      1. Scroll through the options to highlight the service you want to access and press the option key o under OK. (You can also press the number to the left of your desired selection to automatically jump to that service.)
      2. Press the back key (*) at any time to return to the previous screen.
      3. To return to your home page, press the home key.

	Wireless Data Services FAQ		Interactive Basics Guide
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