NEXTEL Wireless Text Messaging FAQ

1. What is Nextel Text Messaging?
   Text Messaging is a flexible and convenient toll that allows you to send, receive and reply to text messages with your Nextel phone. With Text Messaging, you can:
   • Use your Nextel phone to exchange messages with almost anyone with a messaging-capable phone.
   • Use email to send messages to a Nextel Text Messaging subscriber
   • Use this website or nextel.com to send message to a Nextel Text Messaging subscriber

2. Are there any limitations on message size with Text Messaging?
   Text Messages can be up to 500 characters long (including letters, punctuation and system generated characters.)

3. How do I send a Text Message from email?
   
   1. Using an email software package that can send messages via the Internet, address the email message to the Nextel customer's 10-digit telephone number followed by "@messaging.nextel.com." Example:7035551234@messaging.nextel.com
   2. Fill in the "subject" line (optional)
   3. Compose the message
   4. Attach replies (optional) to the message by entering a double tilde (~~) with a response. Hit return to enter the next reply. For example: Are you available for the meeting today? ~~No (enter) ~~Yes (enter) ~~Maybe (enter)
   5. Send the email in the normal manner

4. How do I send a message or reply from my phone using the preset messages in Text Messaging?
   If you are a Text messaging subscriber you may store up to nine"Saved Messages" and 9 "Saved Replies" online. These saved messages can be easily accessed and sent from your phone. When initiating a message, select "My Messages" and choose from the list of default messages available. When replying to a message, select "My Replies" and choose from the list of default replies available. You may also customize "My Messages" or My Replies" from your phone.

5. Can I forward email from my PC based email software to my phone?
   Yes, the Nextel messaging address (your Nextel phone number@messaging.nextel.com, for example 70355512345@messaging.nextel.com) is just like an email address. Many email systems allow you to forward a copy of all incoming mail to another address and also keep a copy locally on your email server. Depending on your email software, this may be referred to as Auto Forward or Rules. If you have any questions, you should contact your email administrator to find out if you can forward your PC email to your Nextel email address.

6. Will I be notified when the person to whom I sent the message received my message?

   When you enable "Message Confirmation" on your phone, you will be notified when a Nextel recipient has read a message you initiated from your phone. Access Message Confirmation from the Preferences menu in Text Messaging on your phone.

7. How do I check Message Status and how do I receive replies to my message?

   Message Status will display the date and time that the Nextel recipient read your message. If the Nextel customer has responded to your message, it will also provide the reply. Message status is only available for messages sent from the Nextel web site. This feature is not available when you send a message using email. There are three ways that you can receive a delivery status on a message sent using Nextel Messaging:

   1. After you send a message from nextel.com, click "Check Status". The message status is displayed along with any replies received. If you send a group message, you can see the message delivery status for each individual recipient.
   2. Use the claim number to check the status at a later time. Write down the claim number of the message from nextel.com. You can return later to check the message delivery status by entering the claim number and the recipient's Nextel phone number. For group messages, each recipient will have an individual claim number.
   3. Have the message delivery status sent to an email address or directly to your Nextel phone. When initially creating the message, enter the preferred destination (your Nextel phone number or your email address) in the "Send Reply To" section. The message status will be delivered automatically to the address provided.

8. Will the message be delivered if the recipient has their wireless phone is turned off or out of coverage when I send the message?

   Nextel will try to send your message for up to seven days. If the recipient's phone turned back on or returns to coverage within seven days, your message will be delivered to the phone.

9. What happens if my message can not be delivered?

   If after seven days your message was unable to be delivered, it will be deleted.

10. What is the time limit for checking the message delivery status for a message I sent?

    Message delivery status can be checked for up to 5 days after you send a message

	Text Messaging FAQ		Send A Text Message - Coming Soon!
	Text Messaging Tutorial		Ask A Question
	Text Messaging Quick Start Guide		Download Adobe Acrobat Reader

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