NEXTEL Wireless Nationwide Direct Connect ^SM FAQ

1. What's the difference between Direct Connect® service and Nationwide Direct Connect^SM service?
   Direct Connect® and Nationwide Direct ConnectS^SM services both offer the same great convenience – you can get right through instantly with the push of a button using your cell phone's long-range, digital walkie-talkie feature. The difference between these services is where you use them:
   • Direct Connect® service lets you make walkie-talkie calls in your home market. With it, you can instantly contact other Nextel customers who are also in your home market.
   • Nationwide Direct Connect^SM service lets you make walkie-talkie calls in any market, to any market. With it, you can instantly contact other Nextel customers coast-to-coast.
   See the coverage map for more information on the markets supported by the Nextel National Network.

2. What types of coast-to-coast walkie-talkie calls can I make with Nationwide Direct Connect^SM service?
   Nationwide Direct Connect^SM service lets you make two types of walkie-talkie calls:
   • In-market: You can travel to a different market and instantly connect with Nextel customers in that area. For example, you can instantly contact a business partner traveling with you as well as the client you're visiting. There's no additional charge for in-market calls other than the Direct Connect® minutes you use.
   • Market-to-market: You can make a Nationwide Direct Connect^SM call from any calling area to any calling area. For example, when you're on the road, you can instantly contact a colleague back at the office. Or, while in your home market, you can instantly contact a friend who lives three states away. Market-to-market calls will be charged on a pay-as-you-go basis, or you can sign up for unlimited access. Market-to-market calls will also deduct from the Direct Connect® minutes included in your plan.

3. What do I need to use Direct Connect® service?
   
   • You need a Nextel phone.
   • You need a rate plan that's provisioned with Direct Connect® minutes.
   • Both you and the person you're contacting must be located within your home market. Check coverage in your area.

4. I have an i370, i390, i600 or i1000. How can I expand my Direct Connect® calling range?
   Nextel offers a software upgrade that lets you instantly contact any Nextel customer within your home market (rather than just Nextel customers who are on your network). Please contact a representative for information.

5. What do I need to use Nationwide Direct Connect^SM service?
   Nextel automatically provides Nationwide Direct Connect^SM service with your Direct Connect® service. To use it, you need:
   • A Nextel phone that supports Nationwide Direct Connect^SM service.
   • A rate plan that's provisioned with Direct Connect® minutes.
   • Your contact's full Direct Connect® number (Area ID*Network ID*Member ID).

6. I know all of Nextel's phones support Direct Connect® service. How about Nationwide Direct Connect^SM service?
   Nearly all Nextel phones support Nationwide Direct Connect^SM service. However, certain models do not, including: b370, b470, c280, c370, i1000, i2000, i370, i390, i600, Lingo (L3000), m100, m370, m470, r370 and r470. If you have one of these models, you will need to upgrade to a new phone to use Nationwide Direct Connect^SM service. Please contact a representative for information.

7. Do I need a different number to receive or place a Nationwide Direct Connect^SM call?
   No, your Direct Connect® number is your Nationwide Direct Connect^SM number. Be sure to give and get the entire Direct Connect® number (Area ID*Network ID*Member ID) when exchanging numbers with other Nextel customers.

8. Who can use Direct Connect® or Nationwide Direct Connect^SM service to contact me?
   Only the Nextel customers to whom you give your Direct Connect® number can contact you using Direct Connect® service or Nationwide Direct Connect^SM service.

9. What is Fleet Call?
   When Nextel was founded in 1987, its original name was Fleet Call. The name Fleet Call changed to Nextel in 1993. Some customers used to colloquially refer to Nextel's Direct Connect® Walkie-Talkie service as Fleet Call.

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