NEXTEL Wireless Local Number Portability FAQ

1. When and where will Wireless Local Number Portability (WLNP) be available?
   WLNP became available to wireless customers on November 24, 2003 in the top 102 major markets (most major cities) in the U.S. As of May 24, 2004, all other markets have WLNP available.

2. Is there a charge for me to bring my phone number to Nextel?
   No. There is currently no fee charged by Nextel to bring your number to Nextel.

3. Do I need to deactivate my old service before I bring my old number to Nextel?
   No. Once the number has been approved for transfer, the old number and account will automatically be deactivated. (Note: If you deactivate your account outside of the WLNP process, your number will no longer be available to bring your number to Nextel.)

4. I am currently a Nextel customer. Can I bring my existing home or business or other wireless phone number to my Nextel phone?
   Yes. You will be able to bring the new number and replace your existing Nextel number or use it as your Alternate/Second line to your current phone.

5. How will I know if I can bring my number to Nextel?
   Even though WLNP is available nationwide beginning May 24, 2004, there are other factors that determine whether or not a specific number can be transferred. Numbers that can be brought to Nextel must be in a current Nextel coverage area. Toll-free and pager numbers are not eligible to be taken to or from Nextel. Fax numbers, however, can be brought to Nextel. WLNP may not be available from all telecommunications. You can now check your number's eligibility here.

6. Can I bring a number from a pre-paid carrier to Nextel?
   Yes, you can bring phone numbers from all pre-paid carriers (except for Boost) to Nextel if the carrier allows it. Pre-paid balances do not transfer.

7. Can I bring my Direct Connect^® walkie-talkie numbers to another carrier?
   No, only cellular or traditional home or business telephone numbers can be brought to or from Nextel.

8. If I bring my number to another carrier, will I lose my Direct Connect^® walkie-talkie service?
   Yes. However, Direct Connect^® can be reactivated within 45 days of losing service. Should you need a phone for only Direct Connect^® service, Nextel can set up a number for that, too. Just call 1-800-325-3315 for details.

9. What information will I need in order to bring my number to Nextel?
   To expedite the transfer, we request that you have a current bill on hand from your existing carrier to provide us with your customer information, especially the following:
   • Phone number
   • Account number, Social Security number or Tax ID
   • Billing name and address
   • Account password (if applicable)

10. How will I know when the number I requested to bring to Nextel has been activated?
    You will know that your number is active on your Nextel phone when the phone from your former carrier is deactivated. The temporary phone number on your Nextel phone will be replaced on the Nextel phone by the phone number transferred from the other carrier. Simply turn your Nextel phone off and back on again to complete activation. You will also receive a text message on your Nextel phone letting you know the activation is complete.

11. How will I know what my temporary Nextel number is?
    You can always locate your temporary phone number by looking under "My Info" on your phone. You will also be told your temporary number before leaving the store.

12. Will I be able to use voicemail while my request to bring my number to Nextel is in progress?
    We suggest that you set up your voice mail box after the number you have brought to Nextel has been activated and your temporary number has been deactivated. If you set up your voice mail box prior to this, all messages and settings (including your greeting and password) will be lost when the number you have brought to Nextel becomes active.

13. Will I be able to use text messaging while my request is in progress?
    During the activation, it is possible that text messages may not be properly routed to your Nextel phone. While interruptions of this nature are beyond Nextel's control, there is only a small chance of this occurrence.

14. Can I dial emergency numbers, such as 911, during the Wireless Local Number Portability process?
    Nextel is striving to ensure that 911 calls are minimally impacted by the WLNP process. However, while 911 calls can be made during the process- subject to the typical limitations of any wireless 911 call- the public safety dispatch center may not receive an accurate telephone number from your handset, should they need to call you back. Therefore, if you need to make an emergency call during the WLNP process, immediately inform the emergency operator of your exact location and your emergency.

15. If the transfer takes more than one day, will I still be responsible for paying my current provider for services?
    Yes. You will be responsible for paying all applicable fees to your current provider until the WLNP process has been completed. Additionally, if you are subject to a subscriber agreement, you may be obligated to pay early termination fees to your current provider.

16. I am moving out of the area. Can I take my phone number with me?
    If you are moving outside of the local geographic area, you will not be able to take your phone number with you and activate it as a local phone number.

17. What does the Number Guard^SM service do?
    The Number Guard^SM service prevents your numbers from being taken to another carrier or deactivated without your permission.

18. Is the Number Guard^SM service still offered to new customers?
    No, the Number Guard^SM service has been discontinued.

19. Are existing customers with Number Guard^SM impacted by this discontinuation?
    No, existing customers with Number Guard^SM are not impacted by this discontinuation. They are still protected by the service but they will not be able to add it to another unit. Customers who currently have the Number Guard service must remove the service from their Nextel phone number prior to porting their phone number to another carrier.

20. If Number Guard^SM is removed from an existing customer that has the service can it be added back?
    No, Number Guard^SM can not be added back if it is removed from an existing customer that has the service.

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