NEXTEL Wireless Group Connect ^SM Walkie-Talkie FAQ

FAQs Group Connect^SM Overview | Billing and Minutes | How to Use Group Connect^SM Service

Group Connect^SM Overview

1. What's the difference between Direct Connect® service and Group Connect^SM service?
   Direct Connect® and Group Connect^SM services both offer the same great convenience – you can get right through instantly with the push of a button using your cell phone's long-range, digital walkie-talkie feature.
   The difference between these two walkie-talkie services is the number of people you can contact:
   • Direct Connect® service lets you instantly contact one other Nextel customer.
   • Group Connect^SM service lets you instantly contact 3 to 25 Nextel customers all together, all at once.

2. What do I need to use Group Connect^SM service?
   You need these items to contact a group of up to 25 people at once:
   • Nextel phone
   • Rate plan provisioned with Direct Connect® or Group Connect^SM minutes Plus, both you and the people you're contacting must:
   • Have the same Area ID and Network ID (first and second parts of Direct Connect ® numbers – Area ID*Network ID*Member ID).
   • Be members of an activated Talkgroup
   • Be physically located within the same home market. Check coverage in your area.

3. What do I need to do to get Group Connect^SM service?
   If your rate plan includes Direct Connect® service, then you automatically get Group Connect^SM service on a pay-as-you-go basis. You can add more Group Connect^SM minutes to your service by contacting a representative.

4. Do I need a different number to receive or place a Group Connect^SM call?
   You need to have a Talkgroup ID, a unique number associated with each Talkgroup that you or your Account Administrator creates.

5. What is a Talkgroup?
   A Talkgroup is a predefined group of up to 25 people who want to contact each other using Group Connect^SM service. Anyone on the Talkgroup can initiate and participate in Group Connect^SM calls (as long as they're in their home market). A Talkgroup can contain anywhere from 3 to 25 people as long as everyone has the same Area ID and Network ID (first and second parts of Direct Connect® numbers – Area ID*Network ID*Member ID). Each network can contain up to 200 Talkgroups.

6. What is Group Connect^SM Management?
   Group Connect^SM Management, available through your MyNextel account, lets you manage your Talkgroups online. Currently, Group ConnectSM Management lets account administrators:
   • Create a new Talkgroup
   • View a complete list of the Talkgroups on your account
   • View a complete list of all the members in a Talkgroup on the account
   • Manage Talkgroup members

7. Where can I use Group Connect^SM service?
   You can use Group Connect^SM service when you are in your home market (see coverage) to contact members of your Talkgroup who are also physically located in your home market. At this time, Group Connect^SM service does not offer nationwide calling capability.

8. Who can use Group Connect^SM service to contact me?
   Only people in your predefined Talkgroups can contact you using Group Connect^SM service.

9. Can I use Group Connect^SM if I am on a Nextel Business Network?
   In order to use Group Connect^SM service, you will first need to move to a different network, which changes your Direct Connect® (Private ID) number. If you are on a Nextel Business Network and are interested in using Group Connect^SM service, contact a representative.

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