NEXTEL Wireless Billing FAQ

1. What is included in the "Adjustments, Access and Other Charges" section?
   This section, located under "Detail of Access and Usage by User," contains adjustments and charges associated with a user, including:
   • Adjustments to new charges, including credits and discounts
   • Recurring monthly access charges for services, such as Telecommunications Services, Nextel Direct Connect, Messaging, and Wireless Web Services
   • One-time charges, such as early termination charges
   • Depending on the rate plan selected, a service fee may be charged

2. Where are the usage charges for each service located?
   Your invoice gives you different views of usage charges for each service -- Telecommunications Services, Nextel Direct Connect, Messaging and Wireless Web. Depending on the level of detail you want, check out these sections:
   • Your Monthly Account Summary: Shows each service's total usage charge for your account
   • Your Nextel Account Summary: Shows each service's usage charge for all users on your account
   • Detail of Access and Usage by User: Shows each service's usage charge for an individual user on your account

3. Where are credits, adjustments and discounts to new charges located on my bill?
   To see adjustments to new charges -- including credits and discounts -- associated with a user, go to the "Detail of Access and Usage by User" section.

   To see adjustments to new charges -- including credits and discounts -- applied to the master account responsible for payment remittance, go to the "Additional Account Information" section.

4. Where are credits and adjustments to the previous balance located on my bill?
   All adjustments to the previous balance are listed on the master account invoice, which is the invoice you use for payment remittance. To view the adjustments -- including credits to your previous balance -- go to the "Additional Account Information" section under "Adjustments to Previous Balance."

5. Where are the taxes, fees and assessments presented?
   Taxes, fees and assessments associated with each phone are presented in the "Detail of Access and Usage by User" section. The taxes, fees and assessments associated with the account are presented in the "Additional Account Information" section.

6. What is included in the "Taxes, Fees, & Assessments" section?
   This section includes federal, state and local government charges that are imposed on or measured by the sale of telecommunications services. It also includes state and local charges that are imposed as a flat fee for each phone, cost-recovery charges that Nextel passes through to customers in effort to recover its costs associated with complying with Government mandated programs and services, federal and state universal service, and telecommunications relay service assessments which are imposed on Nextel and passed through to our customers. See Other Fees and Charges for more information.

7. Is there an account-level summary that shows the airtime charges and minutes used for each rate plan?
   For phones that have used airtime minutes, charges are summarized within the "Detail of Access and Usage by User" section. Minutes and charges for all phones are then summarized for the entire account in the "Rate Plan Airtime Usage Summary" grid.

8. What are the "Miscellaneous Additional Charges" that appear in the "Additional Account Information" section?
   These are charges associated with the account level only.

9. What does "ALS" mean?
   Alternate Line Service. This service provides you with an additional phone number for your phone so that you may separate charges for business and personal calls.

10. Where does the statement show which plan an individual is on?
    A list of users' plans can be found in the "Your Rate Plan" section under "Detail of Access and Usage by User."

11. What are shared usage adjustments and where can I find them on my bill?
    For customers on shared usage plans, shared usage adjustments represent the benefit you receive when minutes, text messages or kilobytes are available and applied to your account.

    The shared usage adjustment details for each user appear in the "Detail of Access and Usage by User" section under the relevant service section and are also included in "Your Nextel Account Summary" under the relevant service column.

    You can also elect to see the shared usage adjustments at the master account level rather than at the user level. In this case, the shared usage adjustments for each service on the account will appear in the "Adjustments to new charges" under the "Additional Account Information" section. The total shared usage adjustments for the account will be presented in "Your Nextel Account Summary" within the "Adjustments for new charges" line under the "Account Level Charges" section.

12. There are Direct Connect^SM charges listed under "Your Monthly Account Statement" as well as under a section called "Nextel Direct Connect Summary." Am I being billed twice for this service?
    No. The "Nextel Direct Connect Summary" section provides a detailed explanation of the charges that appear under "Your Monthly Account Statement."

13. What is the "multiplier" referred to in the "Nextel Direct Connect Summary" section?
    The multiplier indicates the number of individuals who had participated in a group call

14. Where can I see the call detail for all my cellular calls, including those without associated charges?
    If you have a MyNextel member name and password, you can view details for all your calls online at no additional fee. Go to MyNextel and select Billing Statements

    You can also elect to receive your cellular call detail on your printed invoice for $2.50/subscriber/month, not to exceed $10/account/month for cellular service.

15. Where can I see the call detail for my Nationwide Direct Connect^SM calls?
    If you have a MyNextel member name and password, you can view call detail for Nationwide Direct Connect^SM calls online at no additional fee. Go to MyNextel and select Billing Statements

    You can also elect to receive your Nationwide Direct Connect call detail on your printed invoice for $2.50/subscriber/month, not to exceed $10/account/month for Nationwide Direct Connect service.

16. There are total usage charges listed under the "Rate Plan Airtime Usage Summary" section. Are those usage charges reflected in the "Your Nextel Account Summary" section?
    Yes -- you are not being billed twice. The "Rate Plan Airtime Usage Summary" section provides a further breakdown of the airtime usage by rate plan to assist you in rate plan analysis.

	Billing FAQ		Paying Your Bill
	Your First Bill		Taxes, Fees, & Other Charges
	Reading Your Bill		Ask A Question

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